GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES:
The individual occupying this position will assist assigned clients in gaining access-needed resources such as medical, social, educational, and any other needed supportive services. This position will report directly to and supervised by their assigned BETCM Supervisor.
These functions are directed at specific outcomes for the benefits of the persons served and should follow the priorities listed below in assisting persons in meeting their needs;
Organizing and bringing to bear the natural supports available to the person through family, friends, neighbors, etc. when the persons needs cannot be met through these means;
Organizing and bringing to bear resources available in the local community and generic service providers. When the persons needs cannot be met through these means, then
Obtaining specialized services through available mental health treatment and rehabilitation services and facilities. This includes service providers who specialize in servicing several different disability groups such as the Office of Vocational Rehabilitation.
ESSENTIAL & CORE FUNCTIONS:
(85 %) of the targeted case manager’s time will be spent on the following consumer/collateral activities;
Assessment of consumer’s history and present life situation with consumer input in order to develop a service plan.
Advocacy efforts o improve services, eliminate stigma, resolve problems, etc
Provisions of supportive counseling to consumers, their families and other caretakers.
Informal Support network building
Assisting consumers in identifying, accessing and learning to use community resources appropriately to meet his/her daily living needs
Referral and linking with appropriate services as specified in the treatment/service plan.
minimum of 15% of the BETCM Case Managers time will be spent in the following types of meetings/paperwork activities;
Documenting consumer/collateral contacts
Monitoring of service/treatment and service planning meetings
Participation in individual and /or group supervisory meetings
Participation in treatment and service planning meetings
Participation in staff or DBH/MR approved training
Completion of DBH/MR Client Assessment Battery, State Client
Outcome forms and surveys to assist impact of the County’s
Comprehensive Case Management Plan
A minimum of 50% of the BETCM Case Managers time will be spent out of the office in direct client or collateral contacts.
BETCM Case Managers will have 24 hour a day, 7 days per week on-call responsibility and must be accessible to supervisor, via cell phone, within a 15 minute response time to provide emergency/crises care. In addition, on-call BETCM Case Managers are required to make face-to-face contact with consumer and Crisis Response Center in the event of a possible hospitalization within a 1.25 hours of the initial call.
ADDITIONAL RESPONSIBILITIES:
- Performs other duties and special projects as assigned.
PREREQUISITES & QUALIFICATIONS FOR THE POSITION:
Bachelors or Masters Degree in Human services or related field, and;
Must be a Registered Nurse or;
A High School Diploma and 12 semester credit hours in the human services or related field, and two (2) years with one (1) year in direct client contact or;
A High school Diploma and five (5) years of mental health care experience in the public or private human services, and employment as an intensive case manager prior to April 1,1989 or;
Any equivalent combination of training and experience as approved by the Agency and OHM guidelines.
COMPETENCIES & PERSONAL CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Basic Understanding of mental illness, treatment, and the local mental health delivery system
Ability to work with challenging consumers needs
Ability to treat consumers with respect and dignity
Ability to communicate with very level of the agency and maintain effective working relationships with associates.
ORGANIZATIONAL ACCOUNTABILITY & RELATIONSHIPS:
- The individual is to be supervised by their assigned BETCM Supervisor.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.