Health System

Care Coordinator (IBHS)

Care Coordinator (IBHS)


The Care Coordinator, meeting the requirements of a Case Manager, will provide supports to families as an adjunct to the clinical treatment. They will engage youth, families and other significant persons involved in the youth’s treatment in a collaborative relationship to promote positive outcomes.  Using a social determinant of health scale, they will assess families’ needs and securing new services that are needed.


  1. Provide coordination of all services for IBHS consumers and their families well as linkages to new services needed.
  2. Ensure appropriate referrals to community resources and follow-up on these referrals.
  3. Ensure the timely submission of written orders and assessments.
  4. Ensure the timely completion of intake paperwork
  5. Consult with and documents contact with IBHS consumers’ unique caregivers
  6. Maintains Tracking forms
  7. Update contact information in Credible
  8. Complete social determinant of health scales for all consumers
  9. Execute discharge plan by making all referral to community resources.
  10. Schedule and co-facilitates all interagency meetings.
  11. Schedule all discharge meetings.
  12. Obtain and updates yearly all consents.
  13. Monitor consumers’ behaviors emphasizing prevention rather than intervention.
  14. Intervene as needed when problem behaviors are exhibited, which includes but are not limited to counseling, removing them from the area, verbal prompts, securing the assistance of clinical staff, etc.
  15. Prevent crisises however when necessary deescalate children in crisis.
  16. Input outcome data into computer system.
  17. Participate in and adhere to Individualize Training Plan
  18. Collect outcome data for consumers.
  19. Follow up on all consumers needing hospitalization.
  20. Complete follow up on discharged IBHS consumers.
  21. Obtain all authorization dates and numbers.
  22. Maintain current list of viable referrals for program.
  23. Collect information surrounding referrals including but not limited to CSAP paperwork, treatment history, school behaviors, etc.
  24. Complete the AriSelf-Sufficiency Outcomes Matrix for each consumer.
  25. Identify and establishes contact with community resources and assist in resource maping.
  26. Complete all paperwork within specified time frames.
  27. Maintains Psychologist schedule and obtains information needed for these written orders and assessments.
  28. Complete home and community visits.
  29. Represent program/Agency at community activities/fairs.
  30. Meet service productivity expectations.
  31. Complete all paperwork within specified time frames.
  32. Maintain an understanding of agency policies and procedures.
  33. Participate in and adhere to Individualized Training Plan.
  34. Attend and participate in supervision in accordance to regulatory standards.
  35. Adhere to WES’s Code of Ethics and comply with State Mental Health Code.
  36. Attend trainings as required by WES.
  37. Participate in continuous quality assurance/program development.
  38. Comply with WES standards for service delivery.
  39. Maintain consumer confidentiality.


  1. Performs other duties and special projects as assigned.


  1. A bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education. PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.)


  1. Be a registered nurse.


  1. A high school diploma. PLUS two (2) years paid experience in public or private human services with one (1) year in direct client contact
  2. Valid FBI clearance, criminal history check and child abuse history clearance required.


  1. The individual is to be supervised by the Clinical or Administrative Director.


  1. Proficient in computer programs such as Microsoft Office, Excel, Word and PowerPoint.
  2. Solid oral and written communication skills including business writing, proper grammar and spelling.
  3. Good organization skills including the ability to prioritize work and manage conflicting deadlines.
  4. The ability to work well with others.
  5. The ability to handle conflicts with diplomacy and tact.
  6. The ability to listen and evaluate objectively.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate

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